Category: Technology

October 27, 2020

It’s that time of year -tech nerd Christmas, thanks to new Apple iPhone and Google Pixel launches! Following on from the eSIM swapping journey with Optus and Telstra last week, Vodafone also empowers customers to swap to an eSIM, or move from an eSIM on one device to another eSIM on another device, using the self service tools available via My Vodafone, without requiring a store visit.

The process is done online via ‘My Vodafone’ in your favourite web browser – no app required as per Optus and Telstra. For this reason, I find the Vodafone eSIM swap process much simpler and straightforward, even if it’s not as ‘sexy’ as using their iOS or Android app. Just make sure to perform the swap on a different device to the one you’re putting the eSIM on!

October 22, 2020

Got a shiny new iPhone, or Android phone you need to move your eSIM across to? Similar to Optus, Telstra also makes easy without having to leave the house thanks to the magic of the My Telstra app. Unlike last year where your only option was a cardboard kit with a QR code either handed to you in store or posted out via snail mail – you can now perform a SIM swap yourself via the app.

Unfortunately this only works for consumer customers, postpaid or prepaid (to be technical, customers in the ‘Siebel’ billing system – if you’re a business customer or a customer in the new Salesforce / Console system, this won’t work for you)

Download the ‘My Telstra‘ app, available for iPhone (+ iPad) and Android, and sign in with your Telstra ID.

October 22, 2020

It’s that time of year; a handful of brand new phones are ready for unboxing and use, some featuring 5G for the first time. And while some of us survived the iPhone XS to iPhone 11 migration by visiting our favourite carrier store, things are a little different this year.

Earlier this month, Optus made the jump to ‘digital eSIMs’, in addition to last year’s cardboard QR code kits – making it super easy for new customers to join Optus without having to get off their couch, or for existing customers with an eSIM to swap it across to another device without needing to visit a store. This works for Android, iPhone and iPad users (sorry Windows 10 folks)

September 13, 2020

One of the ‘new normals’ when it comes to living with COVID-19 is contact tracing, and allowing public health officials to rapidly contact people who may be at risk of having or spreading COVID-19.

While originally many venues resorted to pen and paper, this isn’t great from a hygiene perspective (shared pens), nor privacy, or being able to quickly process it hours or days later when it’s in use. Other venues and providers quickly took up the good ol QR code, linking customers to a form to provide their contact details  – while great for processing the data later and privacy from other patrons, the venue still has access to your customer details, and each venue uses their own form platforms.

From Google Docs, to Microsoft Office forms, to ‘survey links’, or my personal favourite, a MailChimp signup form (!), Service NSW spotted a gap in the market, and has now launched their own COVID Safe check-in product – putting privacy, as well as ease of use & speed front and centre – to better assist with contact tracing.

April 3, 2019

Optus has quietly launched eSIM support at the end of March, becoming Australia’s first telco to market – starting with iPhone Xs and Xr customers.

While Telstra is still dabbling in their Windows 10 specific eSIM offer, Optus is offering the full experience – if you happen to have an iPhone and a postpaid plan, you can swap your plastic SIM to an eSIM and take advantage of all the Dual SIM goodness that’s available.

What is eSIM? It’s an alternative to the plastic SIM, and in the case of the iPhone XS, Xs Max and Xr, means you can use both an eSIM and plastic SIM at the same time.

eSIM in the iPhone allows you to use two phone numbers on the same phone at the same time; one using the physical SIM slot and one using the eSIM. This means you can make and receive calls from two different mobile numbers without the need to switch between SIMs / phones.